Support

Having trouble with the Mango Health app? Browse our support center for frequently asked questions or get in touch at support@mangohealth.com.

Setting Up Medications

How do I add a medication on an Apple device?

Tap the ‘Add’ button located in the center of the navigation bar, along the bottom of your screen. Tap 'Name' and begin typing the medication name. Our database will auto-suggest names for you as you begin to type. Select the name of your medication, and our database will also suggest a 'Form' and 'Color' for you as well.

If you'd like to select an alternative 'Form', simply tap 'Form', select 'Other', then scroll to until you have landed upon your selection. Tap 'Form' again to close the menu and move on to the next field. You may also select a custom color this way. Furthermore, if your selected form is 'tablet', you may also select a custom shape.

Tap 'Total Quantity', and scroll to enter the quantity of the medication you have on hand. This will be used to give you refill reminders. Tap 'Dosage' and scroll to enter the dosage you take with each scheduled time. This will be reflected in your history, and also be used to give you refill reminders.

Tap 'Frequency' and scroll both the left and right wheels to indicate your schedule. Based on your entry, you will receive the appropriate number of 'Time' fields to enter the time(s) when you'd like to receive your reminder(s).

When all fields have been filled, tap the green 'Save' button.

How do I add a medication on an Android device?
Tap the round orange button in the bottom right corner of the screen. Tap 'Medication Name' and begin typing the medication name. Our database will auto-suggest names for you as you begin to type.

Once you have selected the name of your medication, our database will suggest a 'Form' for you as well. If you'd like to select an alternative 'Form', simply tap the suggestion, select 'Other' from the drop-down menu, then scroll and tap to make your selection.

Tap the suggested 'Quantity' field, and scroll to enter the quantity of the medication you have on hand. This will be used to give you refill reminders. Tap 'Take' and scroll to enter the dosage you take with each scheduled time. This will be reflected in your history, and also be used to give you refill reminders. If you do not take this med on a regular basis, toggle ‘Take as needed’ to the right.

Tap 'Frequency' and use the drop-down menus to indicate your schedule. Based on your entry, you will receive the appropriate number of 'Reminder' fields to enter the time(s) when you'd like to receive your reminder(s).

When all fields have been filled, tap 'Save Med’.
How do I change a med's schedule on an Apple device?
Tap on that medication from the home screen's medications panel. You may also tap 'My Meds', along the bottom navigation bar, and select your medication name there.

On the next screen, tap ‘Edit’ in the top right corner. Tap 'Frequency' to change the number of scheduled reminders, as well as the following 'Time' fields to change the reminder times of your medication schedule. Make sure to tap the green 'Save Changes' button, and you will receive a window that says 'Success! Your changes have been saved.'
How do I change a med's schedule on an Android device?
Tap the 'My Medications' panel either on the home screen or through the navigation menu. Tap on the name of the medication.

On the next screen, tap ‘Edit’ in the top right corner. Next to 'Frequency', use the drop-down menus to change the number of scheduled reminders, as well as the following 'Reminder' fields to change the reminder times of your medication schedule. Don’t forget to tap 'Save Med' when you are finished.
How do I delete a medication?
To delete a medication, tap into your medication list. You may find your list of medications either on the home screen or through the navigation menu. After you have tapped the name of the medication, tap 'Edit' in the top right corner, then the red ‘Delete Med’ button.

Deleting a medication maintains your history of it, but moves it to the ‘Past’ section of your medication list. If you'd like to keep your med as ‘Current’ but stop receiving reminders, change the frequency of your med take to ‘as needed' instead.
How do I change an image for a medication?
We try our best to pick the right image for any medication or supplement that you enter into Mango Health, but we also allow you to customize the image for any medication you enter on Apple devices.

To change an image for a medication, simply tap on that medication's image from the home screen's 'Medications' panel. Alternately, you may tap 'My Meds' on the navigation bar along the bottom of the screen, and then the name of the medication.

Tap 'Edit' in the top right corner, and then tap 'Form' and 'Color' to customize the image of your medication. If your selected form is 'tablet', you will also be able to select a custom 'Shape'. Tap 'Form' or 'Color' to open the menu, and scroll to change your selection. Once you have changed your selection, tap 'Form' or 'Color' again to close the menu.

Tap the green 'Save Changes' button, and you will receive a confirmation window which reads, 'Success! Your changes have been saved.'
What medications and supplements can I set up?

Right now we have over 11,000 medications and supplements in our database. If one of your medications or supplements is not yet in our system, please contact us.

Receiving Reminders

How are reminders set up?
Reminders are set up when you add a medication to the application. You can choose how many reminders you receive and what time of day you receive them. For more information on how to schedule reminders, check out the section ‘Setting Up Medications.’
How are reminders delivered on Apple devices?
Reminders are delivered via Apple's push notifications. To check that these are enabled, tap 'More' on the bottom navigation bar, then 'Settings'. Scroll down to 'Reminder Settings', and make sure 'Send Push Notifications' is toggled on.

If your device is running on iOS 8, you must actively give permission to receive notifications. For more detailed instructions on how to enable notifications on iOS 8, read this blog post: Mango Health on iOS 8.
How are reminders delivered on Android devices?
Reminders appear in your Android notification tray as well as through a Mango Health banner notification on your device's home screen. If you are using Android 5.0 (‘Lollipop’), notifications will also appear on your device lock screen.
Do I need to be online to receive reminders?
No, your phone does not need to be connected to the internet in order for you to receive reminder notifications. However, you do need to be online to enter medications and supplements and to set up reminders. 
How do I stop receiving reminders on an Apple device?
To stop receiving reminders for all medications, tap ‘More’ on the main navigation bar along the bottom of your screen to access ‘Settings’. Toggle off the ‘Send Push Notifications’ switch. Remember that if you choose to turn off push notifications you will not receive reminders for scheduled medications or supplements.

To stop receiving reminders for a particular medication, tap the fourth 'My Meds' tab along the bottom of the app, and select the name of the med. Tap 'Edit' in the top right corner, then 'Frequency'. Scroll the right wheel to 'as needed', and tap 'Save Changes'. You will see a window that reads, 'Success! Your changes have been saved.'
How do I stop receiving reminders on an Android device?
To stop receiving reminders, tap the 'My Medications' from the main menu, and select the name of the med. Tap 'Edit' in the top right corner, then toggle on ‘Take as needed’. Don’t forget to tap ‘Save Med.'

Earning Points

What are Mango Points?
Mango Points help you track your progress in the Mango Health app. Mango Health gives you points when you take all of your medications and supplements for the day, on schedule.  As you earn points, you level up and unlock chances to win gifts. (See the section 'Winning Gifts' for more info).
How do I earn points?
You earn 10 Mango Points each day that you take all of your scheduled medications and supplements correctly. To earn points, you need to mark “I took it” on the in-app reminder window, either 30 minutes before or 4 hours after the scheduled time. It is an all-or-nothing system so if you miss any one dose you don't get any points for the day.

You may also have opportunities to earn bonus Mango Points. For instance, you can earn 10 additional Mango Points by sending invites to up to 3 friends, or 30 additional Mango Points.
Do more meds mean more points?
Unfortunately not - more medications do not mean more points. Every Mango Health user earns 10 points for each day that all scheduled medications and supplements are taken on time, regardless of how many medications and supplements you take.

Winning Gifts

How do points earn me gifts?
Earning points allows you to become eligible to win Mango Gifts, which are given out each week by raffle. As you earn more points, you reach higher levels or 'Level Up'. Higher levels unlock higher value gifts in the weekly drawings.

You can browse the gifts that you have a chance to win by tapping the 'Points' tile on the home screen. To see how many points are required for each level, and tap 'Info' in the top right corner of the 'Points' screen.
How do I enter the raffle?
You are automatically entered to win our weekly raffles as long as you've been active within the app in the past 7 days, and you have not previously won at the given level. Note that winning at any one level does not affect your chances of winning at another level.
How many points do I need to win a gift?
As soon as you reach Level 2, you have a chance to win gifts in our weekly drawings. The following table outlines the number of points needed to reach new levels in the app, as well as the gift values of each level.
 
Level  Points  # of Gifts Per Week  Gift Value
1 0 0 None
2 50 1,000 $1 value
3 100 200 $5 value
4 250 25 $10 value
5 500 15 $25 value
6 1,000 10 $50 value
7 2,000 5 $75 value
8 5,000 1 $100 value
How do you choose winners?

‚ÄčEligible users are chosen randomly for each level in the app. Winners are chosen weekly on Fridays. Not sure if you’re eligible? Check out the article, 'How do I enter the raffle?'

The number of gifts given for each level is outlined in the article, 'How many points do I need to win a gift?'

Note that not accepting a gift at one level does not increase your chances of winning at later levels. For more information, please visit our Terms of Use.

How do I know if I've won?
Winners are chosen weekly on Friday. If you are a winner, you will receive a winner notification that takes you through the steps to claim your gift. Please note your phone needs to be connected to a cellular or wifi connection in order to claim your gift.
Can I choose my gift?
Yes! If you win, you will be able to make your selection among the available gifts. The gift screen you see after receiving winner notification will display the gifts that are available.

You can also browse the gifts at your level at any time. To see the gifts that you have a chance to win, tap the 'Points' tile on the home screen.
How long do I have to claim my gift?
In order to claim a gift, you should respond at the time of the gift notification. If you do not want to claim a gift, you can tap the ‘x’ in the upper right-hand corner of the gift notification. You will receive a pop-up window that asks, ‘Are you sure?’ Tap 'Yes, I'm sure'.

Please note that if you choose not to claim the gift, you may not win again for that level. Not accepting a gift at one level does not increase your chances of winning at higher levels.
I claimed my gift. Where is it?
After you claim your gift, you will receive an email with instructions on how to redeem it. If you haven't received your gift info after 24 hours, you may want to check your spam folder for an email from gifts@mangohealth.com.

Still no luck? Feel free to send us a note through the ‘Contact Us’ form in the app, or by email at support@mangohealth.com.

Managing History

How do I update my record?

If you took a medication or supplement that wasn't recorded on time, you may edit your history to have an accurate record on Apple devices. (Android users - stay tuned! This feature is coming soon.)

To update your record, tap the History tab in the app and then tap the Edit button in the top right-hand corner to edit the 30 past days of history. Note that edit history does not affect points.

Our Drug Information

Where does your drug information come from?
When you enter medications and supplements into the application we do our best to warn you about potential interactions with other medications. Our drug information content, including information on potential drug interactions, is provided by our partner Lexicomp, a division of Wolters Kluwer.

Lexicomp’s content is independently collected, validated, and published. Decisions involving incorporation of content are based on levels of evidence and peer-review consensus. For more information, please visit the Lexicomp website.

Remember that you should not rely on Mango Health alone to take your medications, and that the use of Mango Health may not be appropriate in all circumstances.

Creating an Account

Why should I create an account?
Registering enables us to recover your information in case something should happen to it. For instance, if you lose or upgrade your device, delete and reinstall the application, etc. For this reason, we highly recommend creating an account. Registering also allows you to access and track your Mango Health information—such as your medication schedule and points balance—on more than one device.
Do I need to register to use the app?
You do not need to register to use Mango Health. However, registering enables us to recover your information in case something should happen to it. For instance, if you lose or upgrade your device, delete and reinstall the application, etc. Registering also lets you access your account on multiple devices. 
How do I register?
For Apple devices: Tap on the ‘More’ tab in the bottom right corner, then ‘Settings’ on the next screen. Tap on the green 'Register' button, and on the next screen, enter an email address and password. Once you hit 'Save' in the top right corner, you will receive a confirmation email to the address provided.

For Android devices: Open the main navigation menu, and tap Settings. Tap 'Register' and on the next screen, enter an email address and password. Once you input this info and hit the green 'Register' button again, you will receive a confirmation email to the address provided.
Do I need an activation code?

We use activation codes for certain programs that we run with health care companies, or when we are distributing the app at certain events, such as charity runs. You do not need an activation code to get started with the app, and it does not change your chances of winning in our raffle.

Managing Your Account

I forgot my password. How do I reset it?
For Apple devices: Tap 'More' on the navigation bar along the bottom of your screen, then 'Settings'. Tap the blue 'Login' button, then the 'Forgot Password' option. On the following screen, enter the email address you used to register with Mango Health. We will then send you an email with instructions on how to reset your password.

For Android devices: Open the main navigation menu, and tap ‘Settings’. Tap 'Login', then 'Forgot Password'. On the following screen, enter the email address you used to register with Mango Health. We will then send you an email with instructions on how to reset your password.
What is my username?
Your username is the email address you used to register with Mango Health.
How do I update my email address?
For Apple devices: To update your email address, simply tap the 'More' tab, then 'Settings.' If you are logged in to your account, you will see your old email address. Tap on this, and you will see a screen called 'Update Email.' Enter your new email address twice, as well as your password, then hit 'Save' in the top right corner of the screen.

For Android devices: To update your email address, open the menu and tap 'Settings.' If you are logged in to your account, you will see your old email address. Tap on this, and enter your new email address twice, as well as your password, then hit 'Save'.
How do I delete my data?
Before you delete your data, think twice! Please keep in mind that if you delete your data, your med history and points balance will be lost and unrecoverable.

For Apple devices: Tap 'More' on the navigation bar along the bottom of your screen, then 'Settings'. Scroll down and tap the grey 'Delete My Data' button, then hit ‘Yes, I’m sure’.

For Android devices: Open the main navigation menu, and tap ‘Settings’. Tap 'Delete My Data', then hit ‘Yes, I’m sure’. 

Our Privacy Policy

Do you share any of my personal information?
We only share your email contact information with partners for the purpose of fulfilling your gifts. Please see our Privacy Policy for more information.

Etc.

I'm a member of the press. How can I get in touch?
If you have a press inquiry, you find our contact info here.
How do you guys make money?
The Mango Health application is free to download and use. We generate revenue through the generosity of our sponsors. 

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