Why am I unable to verify my birthday? Rachel November 10, 2017 05:07 Updated Follow If you are having trouble entering your birthday in the app, we would be happy to assist you! Please send us a quick note at firstname.lastname@example.org. Related articles How do I claim my Amazon gift? Why isn’t my activation code working? How do I get started? Why is my Move More step count off? Do I need an activation code? Comments 0 comments Article is closed for comments.